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Privacy Policy

Disclaimer

Effective Date: 01/07/2025.

GEM Solutions is committed to protecting privacy. This Privacy Policy explains how personal information is collected, used, and shared when visiting the website, using services, or engaging in other interactions. By using the website or services, consent is given to the practices outlined in this policy.

1. Information Collected

Various types of information are collected to provide and improve services. This includes:

Personal Information
Personal information is collected when interacting with the website or services, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing information (credit card or other payment methods)

  • Company name (for business customers)

  • IP address

Non-Personal Information
Non-personally identifiable information may also be collected, such as:

  • Browser type and version

  • Device type

  • Referring/exit pages

  • Time spent on pages

  • Geographical location data

  • Cookies and tracking technologies

Cookies and Tracking Technologies
Cookies are used to enhance the experience on the website. Cookies are small data files stored on the device that help recognize preferences, track usage patterns, and provide a personalized experience. Cookies can be controlled through browser settings, but disabling cookies may affect the functionality of the website.

2. How Information is Used

Collected information is used for various purposes, including but not limited to:

  • Providing and managing Managed IT services

  • Communicating regarding accounts, services, or inquiries

  • Improving and personalizing experiences on the website

  • Processing payments and billing

  • Sending promotional materials, newsletters, or updates (only if opted in)

  • Complying with legal obligations and resolving disputes

3. Sharing Information

Privacy is respected, and personal information will not be sold, traded, or shared except in the following circumstances:

  • Service Providers: Information may be shared with third-party service providers that help operate the website or provide services. These third parties are required to use the information only for the purpose of providing services.

  • Business Transfers: In the event of a merger, acquisition, or sale of the business, personal information may be transferred as part of the transaction.

  • Legal Compliance: Information may be disclosed if required by law or if necessary to comply with legal obligations, protect rights, or prevent fraud.

  • Aggregated Data: Aggregated, non-personal information (such as analytics data) may be shared with third parties for marketing, advertising, or research purposes.

4. Data Security

Various security measures are implemented to protect personal information. These measures include:

  • Secure servers

  • Encryption for sensitive information (such as payment details)

  • Access controls to limit who can view data

While reasonable steps are taken to protect data, no method of transmission over the internet or electronic storage is 100% secure, and absolute security cannot be guaranteed.

5. Data Retention

Personal information will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When the information is no longer needed, it will be securely deleted or anonymized.

6. Rights and Choices

The following rights regarding personal information are available:

  • Access and Correction: Requests can be made to access the personal information held and to correct any inaccuracies.

  • Deletion: Requests for deletion of personal information can be made, subject to legal requirements and retention policies.

  • Opt-Out of Marketing Communications: Unsubscribe links are provided in promotional emails or marketing communications. Direct contact can also be made to opt-out.

  • Cookie Preferences: Cookie usage can be controlled through browser settings, and the "Do Not Track" feature can be used. However, some website functionalities may be limited if cookies are disabled.

7. Third-Party Websites

Links to third-party websites may be found on the website. These third-party websites have their own privacy policies. GEM Solutions is not responsible for the content or privacy practices of third-party websites. It is encouraged to review the privacy policies of any third-party websites visited.

8. Children’s Privacy

The website and services are not intended for children under the age of 13. Personal information from children under the age of 13 is not knowingly collected. If it is learned that personal information from a child under 13 has been collected, steps will be taken to delete the information as quickly as possible.

9. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in practices or for operational, legal, or regulatory reasons. When updated, the "Effective Date" at the top of the page will be revised. It is encouraged to review this Privacy Policy periodically to stay informed about how information is protected.

10. Contact Information

For any questions or concerns regarding this Privacy Policy or data practices, contact:

GEM Solutions
3000 Dundee Road, Suite 414Northbrook, IL 60062
Email: Info@gem-solutions.com
Phone: Tel. +1 (847) 562-9929

 

By using the website and services, acknowledgment is given that this Privacy Policy has been read and understood.

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