Terms & Conditions

Disclaimer

Effective Date: 01/07/2025

By accessing or using the website or services provided by GEM Solutions, you agree to comply with and be bound by the following terms and conditions. These terms govern your use of the website and services. If you do not agree to these terms, please do not use the website or services.

1. Acceptance of Terms

By using the website, you agree to abide by these Terms and Conditions, including any future modifications. GEM Solutions reserves the right to modify, update, or change these Terms at any time, and such modifications will be effective upon posting to the website. It is your responsibility to review these Terms periodically for changes.

2. Services Provided

GEM Solutions offers Managed IT services, including but not limited to:

IT support and consulting
Managed network services
Cloud services and solutions
IT security services
Business continuity and data backup
VoIP and communication services
IT infrastructure management
Custom software solutions
QuickBooks Support: Offering support services for QuickBooks, including setup, integration, troubleshooting, and ongoing assistance for efficient accounting operations.
Email Encryption: Providing secure email communication services, ensuring that sensitive data and messages are encrypted to protect privacy and confidentiality.

All services are subject to the specific service agreements or contracts between GEM Solutions and the client, as well as these Terms and Conditions.

3. User Responsibilities

Users agree to:

Provide accurate and complete information when engaging with the website or services.
Maintain the confidentiality of any user account information, such as passwords or other security credentials.
Use the website and services for lawful purposes only and refrain from using the website in any manner that could harm, disable, or overload the services.
Comply with all applicable local, state, and federal laws, regulations, and industry standards when using the website and services.

4. Intellectual Property

All content and materials on the website, including but not limited to logos, trademarks, images, videos, graphics, and text, are the property of GEM Solutions or its licensors and are protected by intellectual property laws. Users are granted a limited, non-exclusive, and non-transferable license to access and use the website and services for personal or business purposes. Users may not copy, reproduce, modify, distribute, or otherwise use the content for commercial purposes without prior written consent from GEM Solutions.

5. Prohibited Conduct

Users are prohibited from:

Using the website or services for any illegal, harmful, or unauthorized purpose.
Violating any applicable laws, rules, or regulations.
Engaging in any activity that disrupts or interferes with the website or services, including attempting to gain unauthorized access to GEM Solutions' systems.
Posting or transmitting any harmful or offensive content, including viruses, malware, or other harmful code.
Using automated systems or software to extract data or interfere with the website’s operations.

6. Payment Terms

Services provided by GEM Solutions are subject to the payment terms outlined in the service agreement or contract between GEM Solutions and the client. Payments for services are due as specified in the agreement, and failure to make timely payments may result in the suspension or termination of services. All payments are non-refundable, unless otherwise stated.

7. Limitation of Liability

To the fullest extent permitted by applicable law, GEM Solutions, its employees, affiliates, and agents will not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of the website or services. This includes, but is not limited to, loss of data, loss of profits, or interruption of business. GEM Solutions' total liability will not exceed the amount paid by the client for the specific services provided that gave rise to the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless GEM Solutions, its officers, employees, agents, and affiliates from any claims, damages, liabilities, and expenses (including legal fees) arising out of your use of the website or services, violation of these Terms and Conditions, or infringement of any intellectual property or other rights of any person or entity.

9. Termination

GEM Solutions reserves the right to suspend or terminate access to the website and services, at its discretion, for any user who violates these Terms and Conditions. Termination may occur with or without notice, and any outstanding fees owed for services will remain due.

10. Privacy

The collection and use of personal information are governed by the Privacy Policy of GEM Solutions, which can be accessed separately on the website.

11. Third-Party Links

The website may contain links to third-party websites. GEM Solutions does not control or endorse the content of these websites and is not responsible for their privacy practices or terms of use. Accessing third-party websites through links on the website is at the user’s own risk.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Illinois, USA, without regard to its conflict of law principles. Any disputes arising out of these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in Illinois.

13. Dispute Resolution

In the event of a dispute, users agree to first attempt to resolve the issue through informal negotiation. If a resolution cannot be reached, the dispute will be resolved through binding arbitration, conducted in accordance with the rules of the American Arbitration Association (AAA). The arbitration will take place in Illinois, and the arbitration award may be entered in any court of competent jurisdiction.

14. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remainder of the Terms will remain in full force and effect. The invalid provision will be replaced with a valid and enforceable provision that reflects the intent of the original provision.

15. Entire Agreement

These Terms and Conditions, along with the Privacy Policy and any applicable service agreements, constitute the entire agreement between the user and GEM Solutions regarding the use of the website and services. Any previous agreements or understandings, whether written or oral, are superseded by this agreement.

16. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact:

GEM Solutions
3000 Dundee Road, Suite 414Northbrook, IL 60062
Email: Info@gem-solutions.com
Phone: +1 (847) 562-9929

By using the website or services, acknowledgment is given that these Terms and Conditions have been read and understood.